Welcome to Roommates Store’s FAQ page! We’re here to help you create magical spaces for your children. Below you’ll find answers to common questions about our products, shipping, returns, and more.

About Roommates Store

What kind of products does Roommates Store offer?
We specialize in high-quality, fun, and functional children’s furniture and decor to create dream spaces for your little ones. Our product range includes:
  • Bunk Beds & Loft Beds
  • Kids’ Beds & Headboards
  • Kids’ Bookcases and Storage
  • Chairs, Seating & Dining Sets
  • Desks & Study Furniture
  • Decor items like curtains, rugs, wall decor, and decorative pillows
  • Nightstands & Lighting
  • And other special items like piggy banks!
What age group are your products designed for?
Our products are primarily designed for children from toddler age through pre-teen years (approximately ages 2-12). Many of our furniture pieces like bunk beds and desks are built to grow with your child.

Product Questions

Are your products safe for children?
Absolutely! Safety is our top priority. All our products meet or exceed U.S. safety standards for children’s furniture. We use non-toxic materials, rounded edges, and sturdy construction to ensure safe use.
Do you offer assembly instructions with your furniture?
Yes! All our furniture comes with clear, step-by-step assembly instructions. Many items also include helpful online video tutorials. Parent Tip: Involving your child in the unpacking process (with supervision) can make the experience even more special!
Can I mix and match items from different collections?
Certainly! Our collections are designed to coordinate beautifully, allowing you to create a cohesive look for your child’s room while expressing their unique personality.

Shipping & Delivery

Where do you ship?
We’re proud to ship globally to help parents everywhere create magical spaces for their children! Currently, we ship to most countries worldwide, excluding some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact us at [email protected].
What shipping options do you offer?
We offer two convenient shipping options:
Standard Shipping
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Cost: $12.95 (applied to orders under $50)
Perfect for when you need items like Paw Patrol pillows or space-saving loft beds a little faster.
Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Cost: FREE for orders over $50
Ideal for complete room makeovers when you’re ordering multiple items.
How long does order processing take?
All orders are processed within 1-2 business days before shipping. You’ll receive a tracking number as soon as your order is on its way to spark joy in your child’s space!
Can I track my order?
Yes! Once your order ships, we’ll send you a tracking number via email so you can follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We want you and your child to be completely happy with every item. If anything isn’t perfect:
  • You have 15 days from delivery to initiate a return
  • All items must be in original condition with packaging
  • Contact our customer care team at [email protected] to start the process
Who pays for return shipping?
For returns due to our error or defective items, we’ll cover return shipping costs. For other returns, the customer is responsible for return shipping fees.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Payments & Accounts

What payment methods do you accept?
To make checkout as smooth as bedtime stories, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store sensitive credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Contact Information

How can I contact Roommates Store?
We’d love to hear from you! You can reach our customer care team at: Our team is always happy to help with any questions about our products or your order.
Roommates Store – Where childhood dreams take shape, one delivery at a time.
Visit us at: kidsroomus.com