Shipping Policy

At Roommates Store, we design our kids’ furniture and decor with the same love and care we put into your shopping experience. Below you’ll find all the details about our shipping options and hassle-free returns policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days after payment confirmation. You’ll receive an email notification when your order ships.

Shipping Options

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers may be responsible for customs fees, which vary by country.

Returns & Exchanges

We want you and your little ones to be completely happy with your Roommates Store purchase. If you’re not satisfied, you may return most items within 15 days of delivery.

Return Conditions

All returned items must be:

• In original condition
• With all tags attached
• In original packaging with all accessories

How to Return an Item

Step 1: Submit Your Request

Within 15 days of receiving your order, email our customer care team at [email protected] with:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Product name and reason for return/exchange
• Your preferred resolution (refund or exchange for specific product)

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Do not send items back without this authorization.

Step 3: Package and Ship Your Return

Securely package the item(s) with all original materials and use the provided return label. For exchanges, clearly indicate your new product preference.

Step 4: Track Your Return

Once received at our Nashville facility (253 Colt Dr, Nashville, US 37221), we’ll process your return within 3-5 business days. You’ll receive email updates throughout the process.

Refund Information

Refund Method: Refunds are issued to your original payment method:

• Credit/debit cards (Visa, MasterCard, JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

Shipping Costs:

• The original $12.95 shipping fee is non-refundable
• For free shipping orders over $50, $12.95 will be deducted from your refund to cover return shipping

Exchange Process

• We’ll ship your replacement once we receive your return
• If the new item costs more, you’ll be invoiced for the difference
• If the new item costs less, you’ll receive a refund for the difference

International Returns

Customers outside the U.S. are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping method.

Damaged or Incorrect Items

If your kids’ furniture or decor arrives damaged or incorrect, contact us immediately at [email protected] with photos. We’ll arrange a free replacement or return.