Term and Conditions

Last Updated: [Insert Date]

Welcome to Roommates Store! We’re delighted you’re here to explore our magical collection of kids’ furniture and decor. These Terms and Conditions (“Terms”) govern your use of our website kidsroomus.com and all purchases made through it. By accessing our site or making a purchase, you agree to these Terms.

1. Who We Are

Roommates Store is an online retailer specializing in high-quality, imaginative kids’ furniture and room decor. Our products range from bunk beds and desks to charming wall decor – everything to create magical childhood spaces.

2. Understanding Our Customers

Our products are designed for:

• Parents creating special spaces for their children
• Grandparents looking for meaningful gifts
• Caregivers furnishing children’s rooms
• Interior designers specializing in kids’ spaces

3. Website Use and Intellectual Property

3.1 Your Access

You may use our website for personal, non-commercial purposes to browse and purchase our products.

3.2 Our Content

All content on our site (images, text, designs) is owned by Roommates Store or our partners and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our permission.

3.3 User Conduct

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the site’s operation
• Submit false information when making purchases

4. Products and Services

4.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur, and colors may appear differently on various devices.

4.2 Age Recommendations

Many products have age recommendations for safety. It’s your responsibility to ensure products are appropriate for the child’s age and development stage.

4.3 Custom Items

Some products (like custom-cut curtains) cannot be returned once ordered due to their personalized nature.

5. Ordering and Payment

5.1 Placing an Order

By placing an order, you offer to purchase at the listed price. We reserve the right to refuse orders for any reason, including suspected fraud.

5.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

5.3 Pricing

All prices are in USD. While we check accuracy, if we discover an error, we may cancel the order and refund any payments.

5.4 Order Processing

We process orders within 1-2 business days after payment confirmation. You’ll receive an email when your order ships.

6. Shipping and Delivery

6.1 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

6.2 International Orders

We ship worldwide except some remote areas and parts of Asia. International customers may owe customs fees, which are your responsibility.

6.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, contact us at [email protected].

7. Returns and Refunds

7.1 Return Policy

You may return most items within 15 days of delivery if:

• The item is in original condition
• All tags are attached
• It’s in original packaging with all accessories

7.2 Non-Returnable Items

For safety/hygiene reasons, we cannot accept returns on:

• Kids’ Decorative Pillows with opened packaging
• Custom-cut Kids’ Curtains & Shades
• Opened Kids’ Piggy Banks

7.3 Return Process

1. Email us within 15 days with your order number and reason for return
2. We’ll provide a Return Authorization Number
3. Ship items back with the provided label
4. We’ll process your return within 3-5 business days of receipt

7.4 Refunds

Refunds are issued to your original payment method:

• Credit cards: 5-10 business days
• PayPal: 3-5 business days

The original $12.95 shipping fee is non-refundable. For free shipping orders, $12.95 will be deducted from your refund.

8. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us immediately at [email protected] with photos. We’ll arrange a free replacement or return.

9. Privacy and Data Protection

Your privacy matters to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Limitations of Liability

Roommates Store isn’t liable for:

• Indirect, incidental, or consequential damages
• Issues beyond our reasonable control (natural disasters, etc.)
• Improper product use or assembly

Our total liability is limited to the purchase price of the product in question.

11. Changes to These Terms

We may update these Terms occasionally. The current version will always be posted here with the “Last Updated” date.

12. Governing Law

These Terms are governed by Tennessee law. Any disputes will be resolved in Nashville courts.

13. Contact Us

Have questions? Our customer care elves are happy to help!

Email: [email protected]
Address: 253 Colt Dr, Nashville, TN 37221, USA